Contact Us
Send a correction or a question
When you spot a mistake or a figure that has gone stale, the quickest route is to use the contact form and mark it as a correction. The editorial team checks each submission and verifies the detail against the operator’s current terms before updating the review. If the information is already out of date, the page gets revised without delay.
Questions about the review itself are welcome. That includes the criteria behind a rating, the way a bonus is compared, or the reasoning for a particular warning. Anything that concerns the accuracy of what is published belongs here.
What belongs to the operator
Account access, deposits, withdrawals, verification documents and bonus activation are handled by Hippodrome’s own support. The editorial team cannot see player accounts, cannot adjust balances and cannot influence a payout decision. Those problems need to go directly to the operator, because only the operator holds the records and has the authority to act.
If a dispute with the operator reaches a dead end, the next step is the operator’s own complaints procedure, not this website. The review team can explain how that process typically works, but it cannot intervene in it.
How the two channels line up
- Corrections, outdated figures, factual queries about the review — editorial team.
- Login trouble, payment delays, bonus disputes, account closure — operator support.
- Responsible-gambling concerns, self-exclusion requests — operator support, without exception.
The editorial team answers questions about what is written here, and only about what is written here. It does not give betting advice, does not recommend a stake and does not judge whether a particular game is suitable for a reader. Those decisions are personal.
Anything sent through this form is read by a person, not a script. Corrections are treated as the priority, and the team responds as soon as the matter is checked. If the query falls outside the editorial remit, the reply will point to the right contact at the operator rather than leaving the reader without an answer.